Along with this Tutorial, your 'Welcome eMail' provides lots of detailed information on creating eMail addresses. It is important that you read it as you cannot Send or Receive any eMail until you create eMail addresses. You should also register at our Potent Products Forum for asking / answering questions in general. For problems including user ID or Passwords, with your account or scripts, you should send an eMail to Support with the details.